ModulesTraining ModulesTechnical Communication

Verbal Communication

The purpose of this module is to introduce the occupational competency of verbal technical communication. The goal is to develop an occupational skills set on the verbal or spoken-word aspects of technical communication on the job. This involves:

  • Exchanging accurate verbal information with customers, clients, and workers
  • Speaking and listening effectively
  • Juxtaposing verbal with non-verbal communication
  • Understanding the related body of knowledge
  • Using pertinent terms accurately in context
  • Appreciating clear and concise verbal language
Verbal Communication

Key Questions - Verbal Technical Communication

  1. What is Verbal Technical Communication? What is technical communication?
  2. Why is it important to know how to communicate technical information verbally?
  3. What terms are commonly used in Verbal Technical Communication?
  4. What are examples of technical occupations that use Verbal Technical Communication?
  5. What are the seven elements of communication?
  6. How does technical communication differ from other forms of communication?
  7. What is verbal filler?
  8. What is jargon and slang?
  9. Why is effective listening important, and how is it done?
  10. What are the five functions of questions?
  11. What is the International Phonetic Alphabet?
  12. What is the grapevine?
  13. What’s the difference between verbal and non-verbal communication?
  14. What is the Standard Operating Procedure and Job Aid for Verbal Technical Communication?
  15. What is your attitude toward Verbal Technical Communication?
  16. What have you learned?
  17. How should you declare your competence in Verbal Technical Communication?
  18. How can you continuously increase your competence in Verbal Technical Communication?

This module on Verbal Technical Communication is one of six topics in the Cluster of TECHNICAL COMMUNICATION. The other topics are Non-Verbal Technical Communication, Written Technical Communication, Graphic Technical Communication, Questioning/Interrogating, and Perception on the Job.  Your digital credential for mastering this topic is shown here. Get credentialed now for only $50, reduced for this introductory offer from $350.

Non-verbal Communication

The purpose of this module is to introduce the occupational competency non-verbal technical communication.  The goal is to develop an occupational skills set in non-verbal or “body language” aspects of technical communication on the job.  This involves:

  • Reading non-verbal communication with customers, clients, and workers
  • Understanding the nine forms of non-verbal communication
  • Understanding the related body of knowledge
  • Using pertinent terms accurately in context
  • Appreciating the pros and cons of non-verbal language
Non-verbal Communication

Key Questions - Non-Verbal Technical Communication

  1. What is a Non-Verbal Technical Communication?
  2. Why is it important to know how to communicate effectively with Non-Verbal Technical Communication?
  3. What terms are commonly used with Non-verbal Technical Communication?
  4. What are examples of technical occupations that use Non-Verbal Technical Communication?
  5. What are the seven elements of communication?
  6. What are the nine forms of non-verbal communication?
  7. How does non-verbal differ from other channels of communication?
  8. What is the manual alphabet and numbers?
  9. What is pantomime?
  10. Should you believe what you see or what they say?
  11. How can you improve your listening habits?
  12. What do we know for sure about Non-Verbal Technical Communication, and how do these tenets apply?
  13. What is the Standard Operating Procedure and Job Aid for Non-Verbal Technical Communication?
  14. What is your attitude toward Non-Verbal Technical Communication?
  15. What have you learned?
  16. How should you declare your competence in Non-Verbal Technical Communication?
  17. How can you continuously improve your competence in Non-Verbal Technical Communication?

This module on Non-Verbal Technical Communication is one of six topics in the Cluster of TECHNICAL COMMUNICATION.  The other topics are Verbal Technical Communication, Written Technical Communication, Graphic Technical Communication, Questioning/Interrogating, and Perception on the Job.  Your digital credential for mastering this topic is shown here.  Get credentialed now for only $40, reduced for this introductory offer from $350.

Written Communication

The purpose of this module is to introduce the occupational competency of written technical communication. The goal is to develop an occupational skills set on written or text aspects of technical communication. This  involves:

  • Exchanging accurate written information with customers, clients, and workers
  • Writing effectively
  • Using written technical terms
  • Knowing “technical language”
  • Using various forms of technical international English
  • Understanding the related body of knowledge
  • Using pertinent terms accurately in context
  • Appreciating clear and concise written text
Written Communication

Key Questions - Written Technical Communication

  1. What is Written Technical Communication? What is technical communication?
  2. Why is it important to know how to communicate technical information in writing?
  3. What terms are commonly used in Written Technical Communication?
  4. What are examples of technical occupations that communicate technical information in writing?
  5. What are elements of the process of technical communication?
  6. What is technical writing?
  7. What are seven principles of technical writing?
  8. What does it mean that technical communication must be effective and efficient?
  9. What about instant electronic messaging?
  10. What language should you use?
  11. How can you write better definitions?
  12. What are special writing techniques for digital reading?
  13. Why is reciting text aloud a powerful tool for revision?
  14. How can you assess the quality of your technical writing?
  15. What is the Standard Operating Procedure and Job Aid for technical writing?
  16. What is your attitude toward Written Technical Communication?
  17. What have you learned?
  18. How should you declare your competence in Written Technical Communication?
  19. How can you continuously increase your competence in Written Technical Communication?

This module on Written Technical Communication is one of six topics in the Cluster of TECHNICAL COMMUNICATION. The other topics are Verbal Technical Communication, Non-Verbal Technical Communication , Graphic Technical Communication, Questioning/Interrogating, and Perception on the Job.  Your digital credential for mastering this topic is shown here. Get credentialed now for only $40, reduced for this introductory offer from $350.

Graphic Communication

The purpose of this module is to introduce the occupational competency of graphic technical communication.  The goal is to develop an occupational skills set in the graphic and iconic aspects of technical communication.  This involves:

  • Exchanging accurate graphic information with customers, clients, and workers
  • Communicating graphically effectively
  • Using technical graphic terms
  • Sketching icons and symbols
  • Understanding the related body of knowledge
  • Using pertinent terms accurately in context
  • Appreciating clear and concise graphic symbolism
Graphic Communication

Key Questions - Graphic Technical Communication

  1. What is Visual Communication? Graphic Technical Communication?  Technical communication?
  2. Why is it important to know how to communicate technical information graphically?
  3. How effective is Visual Communication?
  4. What terms are commonly used in Graphic Technical Communication?
  5. What are examples of technical occupations that communicate graphically?
  6. What are the seven elements of communication?
  7. What are the eight visual styles?
  8. What is a graphic? A symbol?  An icon?
  9. What is an illustration? An infographic?  An emoji?
  10. What is a graph?
  11. What is a chart?
  12. What is recognition technology?
  13. What are the fundamentals of color?
  14. Why are colors important on the job?
  15. What is a sketch? How does a sketch differ from a drawing?
  16. What are characteristics of sketches?
  17. What are the steps in sketching?
  18. What is ratio, proportion, and scale?
  19. When and where did pencils get started?
  20. What do we know for sure about graphic technical communication?
  21. How do these tenets apply to using graphic technical communication on the job?
  22. What is the Standard Operating Procedure and Job Aid for Graphic Technical Communication?
  23. What is your attitude toward Graphic Technical Communication?
  24. What have you learned?
  25. How should you declare your competence in Graphic Technical Communication?
  26. How can you continuously expand your competence in Graphic Technical Communication?

This module on Graphic Technical Communication is one of six topics in the Cluster of TECHNICAL COMMUNICATION.  The other topics are Verbal Technical Communication, Non-Verbal Technical Communication, Written Technical Communication, Questioning/Interrogating, and Perception on the Job.  Your digital credential for mastering this topic is shown here.  Get credentialed now for only $50, reduced for this introductory offer from $350.

Questioning/Interrogating

The purpose of this module is to introduce the occupational competency of questioning and interrogating people. The goal is to develop an occupational skills set in questioning and interrogation techniques, which are vital skills for police investigators, crime-scene technicians, and others who must extract vital information from various people. This involves:

  • Formulating precise questions
  • Speaking effectively
  • Listening for critical information
  • Analyzing non-verbal signals
  • Understanding the related body of knowledge
  • Using technical terms and “technical language”
  • Realizing the importance of occupational skill in interrogation
Questioning/Interrogating

Key Questions - Questioning/Interrogating

  1. What is a Questioning/Interrogating?
  2. Why is it important to know how to question and interrogate?
  3. What terms are commonly used with Questioning/Interrogating?
  4. What are examples of technical occupations that must question and interrogate?
  5. What are techniques of successful interrogation?
  6. What are the six types of questions?
  7. What is HIG?
  8. What is exited delirium syndrome?
  9. What is a fact? An opinion?
  10. What's the difference between evidence and proof?
  11. How can you improve your listening habits?
  12. What do we know for sure about Questioning/Interrogating, and how do these tenets apply to on the job?
  13. What is the Standard Operating Procedure and Job Aid for Questioning/Interrogating?
  14. What is your attitude toward Questioning/Interrogating?
  15. What have you learned?
  16. How should you declare your competence in Questioning/Interrogating?
  17. How can you continuously improve your competence in Questioning/Interrogating?

This module on Questioning/Interrogating is one of six topics in the Cluster of TECHNICAL COMMUNICATION.  The other topics are Verbal Technical Communication, Non-Verbal Technical Communication, Written Technical Communication, Graphic Technical Communication , and Perception on the Job.  Your digital credential for mastering this topic is shown here.  Get credentialed now for only $40, reduced for this introductory offer from $350.

Perception

The purpose of this module is to introduce the occupational competency of perception. The goal is to develop an occupational skills set in using differing perspectives on the job. This involves:

  • Using the six senses of sight, hearing, touch, smell, taste, and intuition in occupational settings
  • Visualizing with the mind’s eye
  • Configuring symbols in differing spatial relationships
  • Understanding the related body of knowledge
  • Using pertinent terms accurately in context
  • Anticipating the sights/smells/sounds/tastes of the work place
Perception

Key Questions - Perception

  1. What is perception? Perception on the Job?
  2. Why is perception important on the job?
  3. What terms are commonly used with Perception on the Job?
  4. What is the process of perceiving?
  5. How do we perceive?
  6. What are the five major senses?
  7. How do we perceive sight?
  8. How do we perceive sound?
  9. How to we perceive smell?
  10. How do we perceive touch?
  11. How do we perceive taste?
  12. What is an illusion?
  13. How can you improve your sense of perception?
  14. What is situation awareness?
  15. What are examples of various procedures to enhance situation awareness on the job?
  16. What are the two major axes of situation awareness?
  17. How can you apply the Situation Awareness Dynamic to your specific occupation?
    1. Occupational Profile –Truck driver
    2. Occupational Profile – Dental Hygienist
    3. Occupational Profile – Plumber
  18. What do we know for sure about Perception, and how do these tenets apply?
  19. What is the Standard Operating Procedure and Job Aid for Perception on the Job?
  20. What is your attitude toward perception?
  21. What have you learned?
  22. How should you declare your competence in Perception on the Job?
  23. How can you continuously improve your competence in Perception on the Job?

This module on Perception on the Job is one of six topics in the Cluster of TECHNICAL COMMUNICATION.  The other topics are Verbal Technical Communication, Non-Verbal Technical Communication, Written Technical Communication, Graphic Technical Communication , and Questioning/Interrogating.  Your digital credential for mastering this topic is shown here.  Get credentialed now for only $80, reduced for this introductory offer from $350.