Team Work | Bench Mark Publications

Team Building

The purpose of this module is to introduce the occupational competency of team working. The goal is to develop an occupational skills set in working as a member of a work team. This involves:

Working effectively as a member of a group
Knowing what makes a good team
Making team decisions
Sharing responsibility for results
Supporting other team members
Understanding the related body of knowledge
Using pertinent terms accurately in context
Appreciating effective team working in action

Key Questions - Team Building

What is Team Building?
Why is it important to know how to work as a team?
What terms are commonly used with Team Building?
What are examples of technicians who work in teams?
1. Occupational Profile – Keeping Current
2. Occupational Profile – Calling Minneapolis Center
3. Occupational Profile – Scrum xxx
What are the functional differences between a group and a team?
What are functions of successful team members?
What are characteristics of successful team members?
What are effective behaviors of team members?
What are destructive behaviors of team members?
What are the perils of the lone gender?
What are typical stages of team development?
How are decisions made in groups and teams?
Why is it sometimes difficult to come to consensus?
How can team process be analyzed and assessed?
What is scrum?
What do we know for sure about Teaming, and how do those tenets apply?
What is the Standard Operating Procedure and Job Aid for working as a team?
What is your attitude toward Teaming?
What have you learned?
How should you declare your competence in Team Building?
How can you continuously improve your competence in Team Building?

This module on Team Building is one of four topics in the Cluster of Team Work. The other topics are Leading, Networking, and Resolving Conflict. Your digital credential for mastering this topic is shown here. Get credentialed now for only $300, reduced for this introductory offer from $350.

Leading

The purpose of this module is to introduce the occupational competency of leading. The goal is to develop an occupational skills set in providing leadership on the job. This involves skills developed in the Compass of Leadership© such as:

Vision (Why)
Strategy (How)
Change (What needs to be different)
Courage (What will cause action)
Evaluation (How well)
Collaboration (Who)
Modeling (Who/ what’s an example)
Drive (What will maintain momentum)
Understanding the related body of knowledge.
Using pertinent terms accurately in context.
Appreciating qualities of effective leadership

Key Questions - Leading

What is a Leading? What is Leadership?
Why is it important to know how to lead?
What terms are commonly used with Leadership?
What are examples of technical occupations that profit from Leadership?
What is the Compass of Leadership?
What are the 11 components of effective leadership?
What’s the difference between will power and referent power?
What’s the difference between transactional and transformational supervision/leadership?
How can you become a better leader?
What do we know for sure about Leading and how do these tenets apply?
What is the Standard Operating Procedure and Job Aid for Leading?
What is your attitude toward Leadership?
What have you learned?
How should you declare your competence in Leading?
How can you continuously expand your competence in Leading

This module on Leading is one of four topics in the Cluster of Team Work. The other topics are Team Building, Networking, and Resolving Conflict. Your digital credential for mastering this topic is shown here. Get credentialed now for only $189, reduced for this introductory offer of $350.

Networking

The purpose of this module is to introduce the occupational competency of networking. The goal is to develop an occupational skills set in networking with other technicians on the job. This involves:

Sharing job information with others
Developing and using formal and informal contacts with other technicians
Knowing who “knows"
Understanding the related body of knowledge
Using pertinent terms accurately in context
Realizing the importance of networking to oneself and one’s employer

Key Questions - Networking

What is Networking?
Why is it important to network?
What terms are commonly used with Networking?
What are different kinds of networks?
What are examples of technical networks?
What are the positive and negative consequences of working with friends on the job?
What is a clique?
What does it mean that we “cliqued?”
What are techniques in establishing and maintaining a Network?
What is a mentorship?
Networking is for extroverts. What about we introverts?
What are green topics?
What do we know for sure about Networking, and how do these tenets apply?
What is the Standard Operating Procedure and Job Aid for Networking?
What is your attitude toward Networking?
What have you learned?
How should you declare your competence in Networking?
How can you continuously improve your competence in Networking?

This module on Networking is one of four topics in the Cluster of Team Work. The other topics are Team Building, Leading, and Resolving Conflict. Your digital credential for mastering this topic is shown here. Get credentialed now for only $76, reduced for this introductory offer from $350.

Resolving Conflict

The purpose of this module is to introduce the occupational competency of resolving interpersonal conflict. The goal is to develop an occupational skills set in resolving interpersonal conflicts on the job when self-interests clash. This involves:

Knowing the basis of most interpersonal conflicts
Using effective strategies of resolving conflicts
Exploring various approaches to creatively handling anger and conflict
Managing conflict resolution on the job
Understanding the related body of knowledge
Using pertinent terms accurately in context
Appreciating the benefits of worker diversity

Key Questions - Resolving Conflict

What is Resolving Conflict?
Why is it important to know how to resolve conflicts on the job?
What terms are commonly used with Resolving Conflicts?
What are examples of technical occupations in which conflicts must be resolved?
To what degree can conflict be resolved or managed?
What are characteristics of conflict?
What is a rivalry?
What’s your preferred mode for handling conflict?
What is the process of conflict?
What is a microaggression?
What is civility?
What is gossip?
What are characteristics of “difficult” people, and how can you handle them?
What are the ten steps of fighting fairly?
What is effective management of conflict?
What if you have differing philosophical views from the supervisor?
How can you control your own bad temper?
What do we know for sure about Resolving Conflict, and how do these tenets apply on the job?
What is the Standard Operating Procedure and Job Aid for Resolving Conflict?
What is your attitude toward Conflict Resolution?
What have you learned?
How should you declare your competence in Resolving Conflicts?
How can you continuously improve your competence in resolving conflict in the workplace?

This module on Resolving Conflict is one of four topics in the Cluster of Team Work. The other topics areTeam Building, Leading, and Networking. Your digital credential for mastering this topic is shown here. Get credentialed now for only $63, reduced for this introductory offer from $350.